Airport Assistance Services

At DXB, AirportAssist.com organizes priority clearance through security and immigration (where available), ensuring you avoid standing in long queues — especially during peak hours or tight connections.

Meet & Greet staff welcome you at the entrance or gate, assist with check-in or transit procedures, and guide you seamlessly between terminals, lounges, or airport hotels.

We handle bookings for Marhaba Lounges, premium lounges, and pay-per-use lounges across Terminals 1, 2, and 3 — giving you access to comfortable seating, food, drinks, and showers.

For VIP travellers, we coordinate priority check-in, fast immigration and baggage handling, access to exclusive lounges, and a private escort service for swift airport movement.

We support families, seniors, and travellers with disabilities by arranging wheelchairs, mobility assistance, strollers, and priority passage through all formalities at DXB.

Porters arranged by us assist with your bags from curbside to check-in — or from the baggage belt to exit or transfers — perfect when travelling with multiple or heavy bags.

• Know your terminal – DXB has Terminals 1, 2, and 3; check which terminal your airline uses to avoid delays during transfers.
• Allow adequate transfer time – For international connections, especially when switching concourses in Terminal 3, allow 2–3 hours to clear security and reach your next gate.
• Use lounge access for comfort – DXB lounges (Marhaba, airline lounges, pay-per-use lounges) operate 24/7 — ideal for rest during long layovers.
• Need rest? Use sleep pods or airport hotel – DXB has Sleep ’n Fly pods, Sleepover lounges, and an in-terminal airport hotel suitable for long waits.
• Duty-free shopping is 24/7 – All major duty-free shops in Terminals 1–3 operate round the clock — perfect for last-minute gifts.
• Stay connected – DXB offers free Wi-Fi, and SIM cards are available at telecom kiosks, ideal for long layovers or city trips.
• For overnight stays – Prefer booking the on-airport hotel inside Terminal 3 instead of exiting the airport during night layovers.
• Use internal transport for terminal shifts – Follow signage or ask AirportAssist staff for the quickest inter-terminal transfer routes.
• Check lounge/shower availability – Many lounges and spas offer shower facilities — useful before long flights.
• Plan meals smartly – With numerous cafés and restaurants across all terminals, you can eat anytime during transit, even on late-night or early-morning flights.